Cloud Server >Maintenance Services
| Item |
Service Scope |
Service Standard |
| Basic Service |
| 1 |
Fundamental Equipment |
|
| Data Center |
|
| Bandwidth |
|
| Network Connectivity |
|
| Hardware |
|
| System Initial Set-up |
．Remote Control Software, Usual Security Tool and Frequently used Software |
| 2 |
7×24 Network Monitoring |
|
| Urgencies and Abnormalities Report |
Real Time,Email & TEL |
| 3 |
7×24 Technical Support |
|
| Email |
7/24 |
| Telephone |
7/24 |
| Internet (Web) |
7/24 |
| On the Spot |
7/24 |
| Remote Assistant |
·You can either delete the remote or keep it for support. |
| 4 |
Customer Service |
7/24 |
| 5 |
Complainant Service |
|
| Maintenance |
| 1 |
Patches Upgrade |
|
| OS Patches |
|
| Anti-virus regular upgrade |
|
| 2 |
Application Service |
|
| Web Server |
Within 24 hours |
| FTP |
Within 24 hours |
| Database |
Within 24 hours |
| 3 |
Urgent Services |
|
| Error Diagnosis |
Within 24 hours, 5 Times Free Per Year |
| Remote Connection Service |
Within 24 hours, 5 Times Free Per Year |
| Password Reset |
Within 24 hours, 5 Times Free Per Year |
| 4 |
Data Input and Output |
Users provide the storage equipment. Our engineers are responsible for the data input and output transfer, not the data itself. 100RMB 1GB/time, less than 1GB rounds up to 1GB. |
| |
|
|
| 5 |
Non-standard Software Configuration |
User is responsible for providing proof of Copyright. HiChina engineers are in charge of installation, and they reserve the rights of installation refusal. User is responsible for configuration and any effects of software. |
| Technical Support |
| 1 |
Program、Script Diagnosis |
At Cost |
| 2 |
Inner Core Editing |
At Cost |
| 3 |
Application Software Configuration |
|
| 4 |
PHP/PERL/MYSQL Version Change |
|
Contact Us | Payment | Faq Copyright
2012 HiChina 7*24 Customer Support :0086-400-600-8500 Email : english@hichina.com
